Frequently Asked Questions
Volunteering FAQ
Q: How do I volunteer to help with the sale?
A: Login to Mycm and click on Register/Volunteer With a Consignment. Follow the links to the current Exploring Closets Consignment Sale and select a volunteer time slot.
Q: Do you provide childcare?
A: Not at this sale, but we would like to in the future.
Presale FAQ
Q: How can I attend the presale if I do not consign?
A: Sign up to volunteer for a three hour work shift and you can attend the presale with all the other volunteers.
Q: If I am a consignor or volunteer with the sale, can I bring a guest to the presale?
A: No, but you can give your pass to another person if you are unable to attend the presale.
Q: Are strollers allowed at the presale?
A: Nope, but you can bring a laundry baskets or a large bag etc.
Q: How do I get my presale pass?
A: If you volunteer before presale or are consigning, you will be given your pass during your shift/appointment. If your volunteer shifts are after presale, you can stop by during consignor check-in hours to pick up your pass or we will have a list at the door.
Consigning FAQ
Q: If I forget to enter an item in mycm, can I write a manual tag?
A: No.
Q: Will I need a print code to print my tags?
A: No.
Q: What if I sign up as a consignor for the sale and then I realize I cannot participate?
A: If you cannot participate after signing up, please e-mail us so we can open up a spot for someone else. We can not refund your registration fee.
Q: Are there any limits on the number of items that can be entered into the sale?
A: You must have a minimum of 30 acceptable items to participate in the sale, and no more than 20 tagged toys and 5 tagged large items, such as high chairs and strollers.
Q: How are the tags supposed to be pinned on the items?
Tags should be pinned with a silvertone safety pin on the left shoulder of the item (it will appear right when you look at it laying flat and face up). Do not use small gold safety pins or straight pins or you will be asked to re-pin all your tags before we inspect your items. See Tagging Your Items for more information.
Q: Do you accept junior-sized clothing?
A: Nope. We accept 0-24 months and 2T- 14.
Q: Are there any fees associated with participating in your sale?
A: Yes, we do charge each consignor a participation fee. The fee is $12 and is paid at the time of registration.
Q: Will I be able to view the number of items I am selling throughout the sale?
A: Yes - isn't that neat? You will be able to view the items you have sold during the sale at the end of each sale day after the sale ends. To view your list of items sold each day, please click on "View Settlement Report" in mycm.
NOTE: Your inventory will not reflect any items as sold until the sale is completely over and we have unlocked the sale.
Q: What happens to my unsold items if I do not pick them up on Saturday?
A: Any items not picked up are donated to the Explore Community School closet that benefits families in need.
Q: When do I get my check for my sold items?
A: We are going to try our best to have checks ready for you on pick up day. If not we will mail them out within the week.
Still have questions? Contact us!